The documents that actually govern your service.
Nine documents covering the agreement, the availability commitment, acceptable use, privacy, refunds, copyright, cookies, data processing, and how we allocate IPv4 addresses.
Draft — not yet reviewed by counsel. 9 of 9 documents are working drafts written to be readable rather than to be binding instruments. They must be reviewed against Kansas and federal law before launch.
The agreement between you and Vanguard Racks: what we sell, what we owe you, and what ends the relationship.
Updated · draftOur 99.9% availability commitment, what counts as downtime, and the credits you are owed when we miss it.
Updated · draftWhat you may not run on our infrastructure, and how we respond when someone does.
Updated · draftWhat personal data we hold, why we hold it, and the rights you have over it.
Updated · draftThe 72-hour guarantee, what it covers, and how pro-rating works on changes.
Updated · draftHow to send a copyright notice, and how a customer sends a counter-notice.
Updated · draftWhat this site stores in your browser. It is a short list on purpose.
Updated · draftOur role as processor, where data sits, and what a data processing agreement covers.
Updated · draftWhy we ask what you need an IPv4 address for. Required by ARIN practice, and the reason we do not oversell addresses.
Updated · draft